Return & Refund Policy

Last Updated: August 22, 2026

At Avelorne, we want customers to shop with confidence. This Return & Refund Policy explains the eligibility requirements, return process, return shipping costs, refund timeline, and other important information applicable to purchases made through avelorne.com.

Summary

30-Day Return Policy

Customers may request a return within 30 days from the date the order is delivered.

The 30-day return period begins on the delivery date shown by the applicable shipping carrier.

A return request submitted after the 30-day return period may not be eligible for acceptance.

Example

If your order is delivered on August 1, you must submit your return request no later than August 31.

Return Eligibility

Jewelry purchased through avelorne.com, including earrings, rings, and necklaces, may be returned within the applicable 30-day return period.

To help ensure the return can be properly processed:

• The return request must be submitted within 30 days of delivery.
• The returned item must correspond to the product associated with the original order.
• All parts, components, and accessories originally supplied with the product should be included with the return.
• Customers should package returned jewelry securely to prevent damage during return transportation.
• Proof of purchase or the applicable order number must be provided so that we can identify and process the return.
• Items that are intentionally damaged, altered after delivery, or that do not correspond to the original order may not qualify for a refund.

This policy does not limit any rights that customers may have under applicable consumer protection laws.

How to Request a Return

To begin a return, contact:

Email: support@avelorne.com

Please include the following information:

• Your full name
• Order number
• Email address used for the order
• Product you wish to return
• Reason for the return
• Photos of the product if the item arrived damaged, defective, or incorrect

Our support team will review your request and provide return instructions.

Please do not send a return without first contacting us so that we can identify and properly process your returned package.

Free Return Shipping

Eligible returns receive free return shipping.

Customers are not charged a return shipping fee for an approved return.

Once your return request has been accepted, we will send a prepaid return shipping label to your email address.

Return Label Process

1. Contact support@avelorne.com to request a return.
2. Provide your order information and return details.
3. Wait for confirmation that the return has been accepted.
4. Receive the prepaid return shipping label by email.
5. Download the label.
6. Print the label.
7. Securely package the product.
8. Attach the prepaid return label to the package.
9. Deliver the package to the carrier specified in the return instructions.

The approved prepaid return label is provided at no cost to the customer.

Return Shipping Fee

Return shipping fee: $0

Avelorne covers the cost of the prepaid return shipping label for approved returns made in accordance with this policy.

Customers should use the return label provided by Avelorne to ensure the return shipment can be properly identified and tracked.

Restocking Fee

Avelorne does not charge a restocking fee.

Restocking fee: $0

No storage, handling, or restocking deduction will be taken from an eligible refund.

Return Address

Approved returns are sent to:

Customers should follow the return instructions provided by email and use the prepaid return shipping label supplied by Avelorne.

Refund Process

Once your returned package is delivered to us, we will inspect and verify the returned item.

We will check that:

• The returned product matches the original order.
• The return was requested within the applicable return window.
• The contents of the package correspond to the approved return.
• The item qualifies for a refund under this policy.

After the return has been inspected and approved, the refund will be processed to the original payment method used for the purchase.

Refund Processing Time

Approved refunds are processed within:

7 business days after the returned item has been received, inspected, and approved.

Business days are Monday through Friday, excluding applicable public and banking holidays.

After Avelorne issues the refund, your bank, card issuer, payment provider, or financial institution may require additional time to post the refund to your account. This additional posting period is controlled by the payment provider and is outside our direct control.

Refund Amount

For an eligible approved return, the applicable refundable product amount will be returned to the original payment method.

There is:

• No return shipping fee
• No restocking fee
• No storage fee

Any amount refunded will be clearly associated with the applicable returned order.

Original Shipping Charges

The standard shipping fee paid for the original delivery is separate from the free return shipping service.

If a refund of the original outbound shipping charge is required by applicable law, or if the return results from an error attributable to Avelorne, such as receiving an incorrect or defective product, the applicable shipping amount will be handled accordingly.

Damaged or Defective Items

If your order arrives damaged or defective, contact support@avelorne.com within the 30-day return period.

Please provide:

• Your order number
• A description of the problem
• Clear photographs showing the damage or defect
• Photographs of the packaging when relevant

After reviewing the information, we will provide the appropriate return instructions and, when applicable, a prepaid return shipping label at no cost.

Incorrect Items

If you receive a product different from the product you ordered, contact support@avelorne.com as soon as possible.

Please provide:

• Your order number
• A description of the item received
• Photographs of the incorrect item

If the error is confirmed, we will provide instructions for returning the incorrect product without charging you a return shipping fee.

Missing Items

If your package is delivered but an item from your order is missing, contact us at support@avelorne.com.

Please include your order number and identify the missing item so that we can review the shipment and assist you.

Exchanges

If you would like a different jewelry item, size, or style, please contact support@avelorne.com.

Where a direct exchange cannot be completed, the original product can be returned in accordance with this Return & Refund Policy, and a new order can be placed for the preferred item.

Any new order is subject to the product price, availability, taxes, and shipping terms displayed at the time the new order is placed.

Order Delivered but Not Received

If carrier tracking indicates that your package has been delivered but you cannot locate it, please first:

• Check your mailbox, porch, reception area, or other delivery locations.
• Check with household members or building staff.
• Confirm that the delivery address on your order is correct.
• Review the carrier's tracking information.

If you still cannot locate the package, contact support@avelorne.com for assistance.

Refund Not Received

If you have received confirmation that a refund was issued but it has not appeared in your account:

• Check the original payment method used for the purchase.
• Contact your bank, card issuer, or payment provider because posting times may vary.
• If the refund still cannot be located, contact support@avelorne.com with your order number.

We will review the available refund information and assist where possible.

Return Responsibility

Customers should package return items securely and use the prepaid return label supplied by Avelorne.

We recommend keeping the return shipment receipt or tracking information until the return and refund have been completed.

Avelorne cannot be responsible for packages returned using an unauthorized shipping method or sent to an incorrect address outside the return instructions provided by us.

Products Covered by This Policy

This Return & Refund Policy applies to jewelry sold through avelorne.com, including:

• Earrings
• Rings
• Necklaces

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights that cannot legally be waived under applicable law.

If applicable law gives you rights that are more favorable than the terms described in this policy, those statutory rights will continue to apply.

Contact Information

For return, refund, exchange, damaged-item, or order-related assistance, contact:

We aim to provide clear return instructions, transparent costs, and timely refund processing for every eligible return.