Last Updated: August 22, 2026
At Avelorne, we understand that customers may occasionally need to cancel an order or correct order information after completing a purchase.
This Cancel / Change Order Policy explains when cancellation or modification requests may be submitted, what information can be changed, and what happens if an order has already entered processing or shipping.
Summary
1. Order Cancellation
You may request cancellation of an order before the order has been processed or shipped.
To request a cancellation, contact us as soon as possible at:
Please include:
- Your full name
- Order number
- Email address used to place the order
- A clear statement that you want to cancel the order
Cancellation requests are processed based on the current fulfillment status of the order.
Because orders are prepared for shipment soon after they are accepted, we recommend contacting us immediately after discovering that you need to cancel.
2. Order Change Requests
You may request changes to an order before the order has been processed or shipped.
Possible changes may include:
- Correcting a shipping address
- Correcting the recipient name
- Updating contact information
- Requesting a different size, where applicable
- Requesting a different jewelry item, where available
- Correcting an order mistake
To request a change, email:
Include your order number and clearly identify the information you want changed.
3. Order Processing Schedule
Our order processing schedule is:
- Order Cut-Off Time: 5:00 PM Eastern Time (ET)
- Processing Time: 1–2 business days
- Processing Days: Monday through Friday
Orders placed after 5:00 PM ET, on weekends, or on applicable holidays generally begin processing on the next business day.
Submitting a cancellation or modification request does not automatically stop processing. A request is considered successfully completed only after Avelorne confirms that the cancellation or change was made.
4. Cancellation Deadline
There is no separate hourly cancellation window.
Instead, cancellation eligibility depends on the order's fulfillment status.
An order may be canceled if:
- The cancellation request is received before fulfillment has progressed too far to stop the order; and
- The order has not already been shipped or transferred to the shipping carrier.
Once an order has been shipped, cancellation is no longer available.
5. Changes to Shipping Address
If you entered an incorrect or incomplete shipping address, contact us immediately at:
We will attempt to correct the address if the order has not yet been processed or shipped.
Please provide:
- Order number
- Customer name
- Original shipping address
- Complete corrected shipping address
Customers are responsible for reviewing their shipping information before completing checkout.
We cannot guarantee an address change after fulfillment has begun.
6. Changes to Products
If you ordered the wrong jewelry item, size, style, or quantity, contact us as soon as possible.
We may be able to update the order if:
- The order has not yet been processed or shipped; and
- The requested replacement product is available.
If the replacement product has a different price, the original order may need to be canceled and a new order placed so that all pricing and payment information remains accurate and transparent.
We will not substitute a materially different product without your authorization.
7. Cancellation Fees
Avelorne does not charge a cancellation fee for an eligible cancellation completed before shipment.
Cancellation Fee: $0
There are no restocking or administrative fees for an order successfully canceled before fulfillment.
8. Order Change Fees
Avelorne does not charge a fee for an eligible order modification completed before shipment.
Order Change Fee: $0
If a product change results in a different purchase price, the applicable product price will be handled transparently before the replacement order is finalized.
9. Orders That Have Already Been Processed
If your order has already entered fulfillment, we may be unable to stop or modify it.
Processing may include:
- Payment verification
- Order preparation
- Product picking
- Packaging
- Shipping label creation
- Transfer to a shipping carrier
If we are unable to complete your requested cancellation or change, we will advise you of the order's status.
10. Orders That Have Already Shipped
Once an order has been shipped or transferred to USPS, UPS, or FedEx, we cannot cancel the shipment or guarantee changes to the delivery information.
In this situation, you may wait for the product to be delivered and, if eligible, request a return under our Return & Refund Policy.
Eligible returns may be requested within:
30 days from the date of delivery.
Approved returns receive:
- Free return shipping
- A prepaid return label sent by email
- No restocking fee
11. Refunds for Successfully Canceled Orders
If an eligible order is successfully canceled before shipment and payment has already been collected, the applicable amount will be refunded to the original payment method.
There is:
- No cancellation fee
- No restocking fee
- No storage fee
Once the refund is issued, your bank, card issuer, or payment provider may require additional time to post the credit to your account.
12. Refunds After Delivery and Return
If an order could not be canceled because it had already shipped, the product may be eligible for return after delivery.
Under our Return & Refund Policy:
- The return window is 30 days from delivery
- Approved return shipping is free
- A prepaid return label is sent by email
- Restocking fee is $0
- Storage fee is $0
- Approved refunds are processed within 7 business days after the returned item is received, inspected, and approved
Refunds are issued to the original payment method.
13. Duplicate Orders
If you accidentally place the same order more than once, contact:
as soon as possible.
Please provide all applicable order numbers.
If the duplicate order has not yet been processed or shipped, we will attempt to cancel the duplicate order without a cancellation fee.
If the duplicate order has already shipped, it may be returned according to our Return & Refund Policy.
14. Incorrect Product Ordered
If you selected the wrong item when placing your order, contact us promptly.
Products sold on avelorne.com may include:
- Earrings
- Rings
- Necklaces
If the order has not yet been processed or shipped, we will review whether the requested product change can be made.
If the order has already shipped, you may request a return after delivery according to our Return & Refund Policy.
15. Price Differences After an Order Change
If you request a product change before shipment and the replacement item has a different price, we will not apply undisclosed charges.
Depending on the situation, we may:
- Cancel the original order and issue the applicable refund; and
- Ask you to place a new order for the replacement item at the clearly displayed current price.
This ensures that you can review the product price, tax information, shipping fee, and final amount before authorizing payment.
16. Shipping Charges
Standard shipping for U.S. orders is:
$6.99 per order
If an order is successfully canceled before shipment, any amount charged for an order that will not be fulfilled will be handled as part of the cancellation refund where applicable.
If an order has already shipped, the Return & Refund Policy applies.
17. Damaged or Incorrect Items Are Not Cancellation Requests
If you receive an item that is:
- Damaged
- Defective
- Incorrect
- Different from the item ordered
please do not submit the issue as an order cancellation.
Instead, contact:
with your order number, description of the issue, and photographs where relevant.
We will assist you according to our Return & Refund Policy.
18. How to Submit a Cancellation or Change Request
Email:
Use a clear subject such as:
Order Cancellation Request – Order #[ORDER NUMBER]
or:
Order Change Request – Order #[ORDER NUMBER]
Please provide:
- Full name
- Order number
- Email address associated with the order
- Current shipping information
- Requested cancellation or change
- Corrected information, if applicable
Providing complete information helps us review your request accurately.
19. Confirmation of Your Request
Sending an email requesting a cancellation or change does not by itself confirm that the order has been canceled or modified.
Your request is complete only when Avelorne confirms that the requested action was successfully completed.
If the order has already progressed beyond the point where it can be changed, we will explain the available next steps.
20. Weekend and Holiday Requests
Our support hours are:
Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
Order fulfillment business days are Monday through Friday.
Requests submitted outside support hours will be reviewed during the next available support period.
Because fulfillment may progress quickly, cancellation or modification cannot be guaranteed solely because a request was sent before we reviewed it.
21. Fraud or Unauthorized Orders
If you believe an order was placed using your information or payment method without authorization, contact us immediately at:
You should also contact your payment provider or financial institution where appropriate.
We may review order and payment information as reasonably necessary to investigate suspected unauthorized activity.
22. Customer Responsibility
Customers are responsible for reviewing order information before completing checkout, including:
- Product selected
- Quantity
- Shipping address
- Recipient information
- Email address
- Product price
- Shipping charge
- Final order total
We will make reasonable efforts to assist with requested corrections before shipment, but changes cannot be guaranteed after fulfillment begins.
23. Consumer Rights
Nothing in this policy is intended to remove or restrict any mandatory consumer rights available under applicable law.
If applicable law provides you with rights or remedies that are more favorable than the terms described in this policy, those mandatory rights will continue to apply.
24. Related Policies
This Cancel / Change Order Policy should be read together with our:
These policies provide additional information about ordering, payment, shipping, returns, refunds, and use of avelorne.com.
25. Contact Information
For order cancellation, modification, address correction, or other order-related requests, contact:
Avelorne
Website: avelorne.com
Address: 48 Beths Ave Apt 25, Bristol, CT 06010-4876, United States
Email: support@avelorne.com
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
We encourage customers to contact us as soon as possible if an order needs to be canceled or changed so that we have the best opportunity to complete the request before fulfillment or shipment.