FAQs

Last Updated: August 22, 2026

Welcome to the Avelorne Frequently Asked Questions page. Below you will find clear information about ordering, payment, shipping, delivery, returns, refunds, cancellations, product issues, and customer support for purchases made through avelorne.com.

Summary

Orders

How do I place an order?

To place an order:

1. Visit avelorne.com.
2. Select the jewelry item you wish to purchase.
3. Choose the applicable product options, such as size or style where available.
4. Add the item to your cart.
5. Review your cart.
6. Proceed to checkout.
7. Enter your shipping and billing information.
8. Select an available payment method.
9. Review the final order total.
10. Submit your order.

Please verify all order information before completing payment.

What products does Avelorne sell?

Avelorne sells jewelry through avelorne.com, including:

• Earrings
• Rings
• Necklaces
• Other jewelry products displayed on the website

Product availability may change over time.

How do I know whether my order was received?

After successfully submitting an order, you should receive an order confirmation using the email address provided during checkout.

The confirmation may contain:

• Your order number
• Products ordered
• Order total
• Shipping information
• Payment information
• Other relevant order details

If you do not receive confirmation, check your spam or junk folder before contacting support@avelorne.com.

Can I change my order after placing it?

You may request an order change before the order has been processed or shipped.

Contact:

support@avelorne.com

as soon as possible and provide:

• Your name
• Order number
• Requested change

Changes cannot be guaranteed after fulfillment has started.

Can I cancel my order?

Yes, you may request cancellation before the order has been processed or shipped.

There is:

Cancellation Fee: $0

Contact support@avelorne.com as soon as possible.

Once an order has shipped, it can no longer be canceled. You may instead request an eligible return after delivery.

Can I change my shipping address?

If your order has not yet been processed or shipped, we may be able to correct the shipping address.

Email support@avelorne.com immediately and include:

• Order number
• Original shipping address
• Complete corrected shipping address

We cannot guarantee an address change after fulfillment or shipment.

Payment

What payment methods do you accept?

Avelorne accepts eligible credit and debit cards from the following networks:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Elo
• JCB
• UnionPay

Eligible express checkout or digital wallet options may include:

• Shop Pay
• PayPal
• Google Pay
• Venmo

The payment methods displayed during checkout are the methods available for your specific transaction.

What currency do you use?

All prices and transactions on avelorne.com are processed in:

United States Dollars (USD).

Are there additional payment fees?

Avelorne does not charge an additional payment-method surcharge for using an accepted payment option.

Your bank, card issuer, or payment provider may independently charge fees such as currency conversion or account-related fees under its own terms.

Are taxes included?

Product prices include applicable tax as displayed on the website.

You will be able to review the applicable pricing information before completing your order.

When will I be charged?

Your payment method may be authorized or charged when you submit your order as part of the checkout and order-processing process.

Your bank or payment provider may temporarily display an authorization as pending.

Why was my payment declined?

Payments may be declined because of:

• Incorrect card information
• Incorrect billing information
• Insufficient funds
• Expired cards
• Bank security controls
• Payment provider restrictions
• Fraud prevention checks

If your payment is declined, contact your bank or payment provider or try another accepted payment method.

Shipping

Where does Avelorne ship?

Avelorne currently ships only within the United States.

We do not offer international shipping.

What is your shipping fee?

Standard shipping costs:

$6.99 per order

There are no additional standard shipping or handling fees beyond the amount displayed at checkout.

When is shipping calculated?

Shipping is calculated and displayed during checkout before you complete payment.

You can review the shipping charge and final order total before submitting your order.

What is the order cut-off time?

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders submitted after 5:00 PM ET will generally begin processing on the next business day.

How long does order processing take?

Order processing generally takes:

1–2 business days, Monday through Friday

Processing includes payment verification, order preparation, packaging, and transfer to the shipping carrier.

How long does shipping take?

Estimated carrier transit time is:

5–10 business days, Monday through Friday

This time begins after your order has been processed and shipped.

What is the total estimated delivery time?

Typical delivery time is approximately:

6–12 business days

This includes:

• 1–2 business days for processing
• 5–10 business days for transit

Some orders may arrive sooner.

Which shipping carriers do you use?

Avelorne may ship orders using:

• USPS
• UPS
• FedEx

The carrier used may depend on your delivery address and available carrier services.

Do you offer international shipping?

No.

Avelorne currently ships only to eligible addresses within the United States.

Tracking and Delivery

Will I receive tracking information?

When tracking information is available, shipment details may be sent to the email address associated with your order.

Please allow time for the carrier's tracking system to update after shipment.

Why is my tracking number not updating?

Carrier tracking systems may require time to register a newly created shipment.

If tracking has not updated immediately, please check again later.

If you continue to experience an issue, contact support@avelorne.com.

What if my package is delayed?

Delivery delays may occur because of:

• Severe weather
• Carrier disruptions
• Transportation delays
• Public holidays
• High shipping volumes
• Incorrect addresses
• Operational disruptions

Please review your tracking information first.

For additional assistance, email support@avelorne.com.

What if tracking says delivered, but I cannot find my package?

Please:

• Check your mailbox, porch, or other delivery areas.
• Check with household members.
• Check with building management or reception staff where applicable.
• Confirm the shipping address on your order.
• Review the carrier's tracking information.

If the package still cannot be located, contact support@avelorne.com.

Returns

What is your return window?

Avelorne accepts eligible return requests within:

30 days from the date of delivery

The 30-day period begins on the delivery date shown by the shipping carrier.

How do I request a return?

Email:

support@avelorne.com

and provide:

• Your full name
• Order number
• Product being returned
• Reason for return
• Photos where relevant

We will review the request and provide return instructions.

Is return shipping free?

Yes.

Eligible approved returns receive:

Free return shipping

After your return is accepted, a prepaid return shipping label will be sent to your email address.

How do I use the return label?

After your return is approved:

1. Open the return label sent to your email.
2. Download the label.
3. Print the label.
4. Securely package the item.
5. Attach the prepaid label.
6. Deliver the package to the carrier indicated in the return instructions.

The approved prepaid return label is provided at no cost.

Do you charge a restocking fee?

No.

Restocking Fee: $0

Do you charge a storage fee?

No.

Storage Fee: $0

What is the return address?

Approved returns are sent to:

Please contact us before sending a return and follow the return instructions provided by email.

Refunds

How long does a refund take?

After an eligible return is:

• Received,
• Inspected, and
• Approved,

the refund will be processed within:

7 business days

How will I receive my refund?

Approved refunds are generally issued to the:

Original payment method used for the purchase

Why has my refund not appeared yet?

After Avelorne processes a refund, your bank, card issuer, PayPal, wallet provider, or financial institution may require additional time to post it.

If your refund has not appeared after receiving confirmation:

• Check your original payment account.
• Contact your bank or payment provider.
• Contact support@avelorne.com if further assistance is required.

Are return shipping charges deducted from my refund?

No.

Approved return shipping is free when you use the prepaid return label provided by Avelorne.

Is there a refund processing fee?

Avelorne does not charge a separate refund-processing fee for eligible approved refunds.

Exchanges

Can I exchange an item?

If you want a different size, style, or jewelry item, contact:

support@avelorne.com

Where a direct exchange cannot be completed, you may return the eligible item under our Return & Refund Policy and place a new order.

Do I have to pay return shipping for an approved exchange-related return?

Approved eligible returns receive a prepaid return shipping label at no cost.

Damaged, Defective, or Incorrect Orders

What should I do if my jewelry arrives damaged?

Contact support@avelorne.com and provide:

• Order number
• Description of the damage
• Clear photos of the product
• Photos of the packaging where relevant

We will review the issue and provide appropriate instructions.

What should I do if I receive the wrong product?

Email support@avelorne.com with:

• Your order number
• Description of the product received
• Photos of the incorrect item

If the error is confirmed, we will provide appropriate return instructions.

What if an item is missing from my order?

Contact support@avelorne.com and provide your order number and details of the missing item.

We will review the available order and shipment information.

Product Information

Are product colors always exactly the same as the website images?

We make reasonable efforts to display products accurately.

However, colors may appear slightly different depending on:

• Screen settings
• Device type
• Lighting
• Photography
• Normal product variations

Material product details will be provided on the applicable product page where relevant.

How do I choose the correct product size?

Where sizing applies, please review the sizing information provided on the relevant product page before ordering.

If you need assistance before purchasing, contact:

support@avelorne.com

Are products always available?

Product availability may change.

Adding an item to your cart does not permanently reserve it.

If a product becomes unavailable after you place an order and we cannot fulfill it, we will contact you and issue the applicable refund if payment has already been collected.

Pricing

Are your prices final?

The applicable product price, shipping charge, tax information, discounts, and total amount are displayed during checkout.

Please review the final amount before submitting payment.

Can product prices change?

Yes.

Product prices may change over time.

Changes normally do not affect an order that has already been accepted, except where an obvious technical or pricing error requires correction.

Are there hidden charges?

Avelorne does not intentionally add undisclosed charges after checkout.

Customers can review the applicable costs before authorizing payment.

Promotions

How do discount codes work?

Where discount codes are offered, enter the valid code during checkout.

Applicable discounts should appear before you submit your order.

Promotions may be subject to:

• Expiration dates
• Product restrictions
• Minimum purchase requirements
• Other clearly disclosed conditions

Can I apply a discount after placing my order?

Unless otherwise stated, discounts cannot normally be applied retroactively to completed orders.

Security and Privacy

Is my personal information protected?

Avelorne uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

For complete information, please review our Privacy Policy.

What personal information do you collect?

Depending on how you use the website, we may collect information such as:

• Name
• Email address
• Shipping address
• Billing information
• Order information
• Device and browser information
• Customer service communications

For complete details, review our Privacy Policy.

Does Avelorne sell personal information?

Avelorne does not sell personal information for monetary consideration.

Certain privacy laws may define "sale" or "sharing" more broadly, including some advertising or tracking activities. Applicable privacy choices are explained in our Privacy Policy and Cookie Policy.

Do you use cookies?

Yes.

Avelorne may use cookies and similar technologies for:

• Website functionality
• Shopping cart operation
• Security
• Preferences
• Analytics
• Advertising measurement where permitted

For more information, please review our Cookie Policy.

Can I request deletion of my personal information?

Depending on applicable law, you may have the right to request access, correction, deletion, or other actions relating to your personal information.

Contact:

support@avelorne.com

We may need to verify your identity before completing certain requests.

Customer Support

How can I contact Avelorne?

You can contact us at:

What are your support hours?

Our customer support hours are:

Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Messages received outside support hours will be reviewed during the next available support period.

What information should I include when contacting support?

For faster assistance, please include:

• Your full name
• Order number, if applicable
• Email used for the order
• Clear description of your question or issue
• Photos where relevant

Do not send complete payment card numbers, passwords, or sensitive account credentials by email.

Related Policies

For complete details, please also review the following policies available on avelorne.com:

• Shipping Policy
• Return & Refund Policy
• Terms of Service
• Privacy Policy
• Cancel / Change Order Policy
• Payment Methods Policy
• Cookie Policy

Contact Information

For questions about products, orders, shipping, payments, returns, refunds, or our policies, contact: