Privacy Policy

Last Updated: August 22, 2026

At Avelorne, we respect your privacy and are committed to handling personal information responsibly, transparently, and securely.

This Privacy Policy explains how Avelorne collects, uses, stores, shares, and protects personal information when you visit avelorne.com, place an order, contact customer support, or otherwise interact with our website and services.

Summary

1. Who We Are

This Privacy Policy applies to personal information processed by:

For privacy-related questions or requests, contact us at support@avelorne.com.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

• Visit avelorne.com
• Browse our jewelry products
• Purchase earrings, rings, necklaces, or other products offered on our website
• Place or manage an order
• Request a return or refund
• Contact customer support
• Subscribe to permitted marketing communications
• Interact with cookies or similar technologies on our website
• Otherwise communicate or transact with Avelorne

This policy does not control the independent privacy practices of third-party websites or services that we do not own or control.

3. Personal Information We Collect

Depending on how you interact with Avelorne, we may collect the following categories of personal information.

3.1 Contact Information

We may collect:

• Full name
• Email address
• Telephone number, when provided
• Billing address
• Shipping address

This information is generally provided directly by you when placing an order, contacting us, or completing forms on the website.

3.2 Order and Transaction Information

We may collect information relating to your purchases, including:

• Order number
• Products purchased
• Product quantity
• Product price
• Discounts or promotional codes
• Shipping charges
• Applicable taxes
• Order date
• Shipping method
• Order status
• Return or refund status

We use this information to process and manage your transactions.

3.3 Payment-Related Information

When you make a purchase, payment information may be collected and processed by our payment service providers.

Depending on your payment method, payment-related information may include:

• Cardholder name
• Billing address
• Payment method
• Transaction authorization details
• Limited payment identifiers
• Payment status

Avelorne does not need to directly store complete payment card numbers when payment information is securely handled by authorized payment processors.

Payment providers operate under their own privacy and security practices.

4. Shipping and Fulfillment Information

To fulfill an order, we may process and share necessary information such as:

• Customer name
• Shipping address
• Order details
• Contact information where required
• Shipment and tracking information

This information may be provided to shipping and fulfillment partners as necessary to deliver your order.

Our shipping carriers may include:

• USPS
• UPS
• FedEx

These carriers may process your personal information under their own privacy policies when providing delivery services.

5. Customer Support Information

If you contact support@avelorne.com, we may collect and retain information contained in your communication, including:

• Name
• Email address
• Order number
• Description of your request
• Return or refund information
• Photographs you provide
• Previous correspondence
• Other information necessary to resolve your inquiry

We use this information to provide customer service and maintain appropriate records of customer support interactions.

6. Device and Technical Information

When you use our website, certain technical information may be collected automatically.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Language settings
• Referring website or source
• Pages viewed
• Date and time of access
• Session information
• General geographic information derived from technical data
• Website interaction data

We use this information to operate, secure, maintain, and improve the website.

7. Cookies and Similar Technologies

Avelorne may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for:

• Website functionality
• Shopping cart functionality
• Checkout functionality
• Remembering user preferences
• Security and fraud prevention
• Website performance
• Traffic measurement
• Analytics
• Marketing measurement where permitted
• Advertising personalization where permitted by law and user choices

For more information, please review our Cookie Policy.

8. Information We Receive from Third Parties

We may receive personal information from third parties that assist us in operating our business.

These parties may include:

• Payment processors
• Shipping carriers
• Website hosting providers
• Fraud prevention providers
• Analytics providers
• Customer service providers
• Marketing or advertising providers, where permitted

The information received depends on the service provided and may include order, transaction, delivery, fraud-prevention, or website interaction information.

9. How We Use Personal Information

We may use personal information for the following purposes.

9.1 Order Processing

We use personal information to:

• Accept and process orders
• Confirm purchases
• Process payments
• Prepare products for shipment
• Deliver orders
• Send order-related communications
• Provide tracking information
• Manage returns and refunds

9.2 Customer Support

We use personal information to:

• Respond to inquiries
• Resolve order issues
• Handle return requests
• Process refund requests
• Assist with damaged or incorrect items
• Maintain records of customer communications

9.3 Website Operation

We may use information to:

• Operate the website
• Maintain shopping cart functions
• Provide checkout functions
• Improve navigation
• Troubleshoot technical problems
• Improve website performance

9.4 Fraud Prevention and Security

We may use information to:

• Verify transactions
• Detect fraudulent activity
• Prevent unauthorized payments
• Protect customer accounts
• Protect our website and systems
• Investigate suspicious activity
• Enforce our applicable policies

9.5 Analytics and Improvement

We may use website and usage information to:

• Understand how customers use our website
• Measure website performance
• Improve product presentation
• Improve website usability
• Analyze customer interactions
• Develop and improve our services

9.6 Marketing

Where permitted by law, we may use contact or interaction information to send marketing communications or measure marketing effectiveness.

Where consent is legally required, we will request consent before using personal information for the applicable marketing purpose.

You may unsubscribe from promotional emails using the unsubscribe option included in the message or by contacting support@avelorne.com.

9.7 Legal Compliance

We may process information when necessary to:

• Comply with applicable laws
• Meet tax or accounting requirements
• Respond to valid legal requests
• Establish or defend legal claims
• Protect our legal rights
• Protect customers or other individuals

10. Legal Bases for Processing

Where applicable privacy law requires a legal basis for processing, we may rely on one or more of the following:

Contractual Necessity

We process information when necessary to:

• Process your order
• Accept payment
• Ship products
• Handle returns
• Issue refunds
• Provide requested customer support

Legitimate Interests

Where legally permitted, we may process information for legitimate business purposes such as:

• Preventing fraud
• Protecting website security
• Improving website performance
• Maintaining business records
• Providing customer support

We consider the potential impact on your privacy before relying on legitimate interests.

Consent

We may rely on your consent where required, including for certain:

• Marketing communications
• Advertising cookies
• Analytics cookies
• Optional tracking technologies

Where processing is based on consent, you may withdraw your consent as permitted by applicable law.

Legal Obligation

We may process personal information where necessary to comply with legal, tax, accounting, regulatory, or law-enforcement requirements.

11. How We Share Personal Information

We do not disclose personal information indiscriminately.

We may share personal information only where reasonably necessary for the purposes described in this Privacy Policy.

11.1 Service Providers

We may share information with service providers that perform services on our behalf, including:

• Website hosting
• Payment processing
• Shipping and delivery
• Customer support
• Fraud prevention
• Data storage
• Analytics
• Email delivery
• Website security

These providers receive only the information reasonably necessary to perform their services.

11.2 Shipping Carriers

Shipping information may be provided to carriers such as:

• USPS
• UPS
• FedEx

This information is used to deliver purchases and provide shipment tracking.

11.3 Payment Providers

Payment-related information may be provided directly to payment processors or financial institutions as necessary to:

• Authorize payments
• Process purchases
• Prevent payment fraud
• Process refunds

11.4 Legal Requirements

We may disclose personal information where reasonably necessary to:

• Comply with a legal obligation
• Respond to a valid court order
• Respond to a lawful government request
• Enforce our terms or policies
• Investigate fraud
• Protect our legal rights
• Protect the rights or safety of others

11.5 Business Transactions

If Avelorne undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, relevant personal information may be transferred as part of that transaction where permitted by law.

Any successor organization will remain responsible for handling personal information in accordance with applicable privacy requirements.

12. Sale and Sharing of Personal Information

Avelorne does not sell personal information for monetary consideration.

Certain privacy laws may define "sale," "sharing," or targeted advertising more broadly than ordinary commercial usage.

If our use of advertising or analytics technologies qualifies as a sale or sharing of personal information under applicable law, eligible users may exercise any legally available opt-out rights.

Where applicable, privacy choices may also be available through cookie or consent controls presented on the website.

13. Advertising and Analytics

We may use analytics or advertising technologies to understand website usage and measure marketing effectiveness.

Depending on your location and consent choices, these technologies may process information such as:

• Device identifiers
• IP address
• Browser information
• Website interactions
• Pages viewed
• Referring sources
• Purchase or conversion events

Where required by law, non-essential advertising or analytics technologies will be subject to appropriate consent or opt-out mechanisms.

14. Cookie Choices

You may be able to control cookies through:

• Website cookie settings
• Consent banners or preference tools
• Browser settings
• Device settings

Blocking certain essential cookies may prevent parts of the website, shopping cart, or checkout process from functioning correctly.

Non-essential cookies are managed according to applicable legal requirements.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may depend on:

• Order fulfillment needs
• Return and refund obligations
• Customer service requirements
• Fraud prevention
• Tax obligations
• Accounting requirements
• Legal recordkeeping obligations
• Dispute resolution requirements

For example, order and transaction records may need to be kept after an order has been completed to comply with accounting, tax, fraud-prevention, or legal obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

16. Data Security

Avelorne uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Improper disclosure
• Loss
• Misuse
• Alteration
• Destruction

These measures may include:

• Access controls
• Secure website connections
• Payment security measures
• Restricted access to personal information
• Security monitoring
• Service-provider safeguards

No online system can guarantee absolute security.

If you believe your information may have been compromised in connection with our website, contact support@avelorne.com promptly.

17. Payment Security

Payment transactions may be processed through secure third-party payment systems.

We do not intentionally require customers to transmit complete payment card information by ordinary email.

Customers should enter payment information only through the secure checkout process available on avelorne.com.

18. Your Privacy Rights

Depending on where you live, applicable privacy law may provide rights regarding your personal information.

These rights may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request information about categories of data collected
• Request information about categories of third parties receiving data
• Request a copy of certain personal information
• Object to certain processing
• Restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising or qualifying data sharing
• Lodge a complaint with an appropriate privacy authority

These rights are subject to applicable legal limitations and exceptions.

19. How to Submit a Privacy Request

To submit a privacy-related request, email:

support@avelorne.com

Please include enough information for us to understand and respond to your request.

We may need to verify your identity before completing certain requests.

Verification may require information reasonably necessary to confirm that the request relates to you.

We will respond within the timeframe required by applicable law.

20. Authorized Agents

Where applicable law allows the use of an authorized agent, you may authorize another person to submit a privacy request on your behalf.

We may request reasonable documentation confirming:

• The agent's authority
• Your identity
• The authenticity of the request

This helps protect personal information from unauthorized access or deletion.

21. Non-Discrimination

Where prohibited by applicable law, we will not discriminate against you for exercising valid privacy rights.

Exercising a privacy right will not result in unlawful denial of service, different pricing, or reduced service quality solely because you exercised that right.

22. California Privacy Rights

Residents of California may have additional rights under applicable California privacy laws.

Depending on legal applicability, these may include rights to:

• Know what personal information is collected
• Access certain personal information
• Request correction
• Request deletion
• Obtain information about certain disclosures
• Opt out of qualifying sale or sharing
• Limit certain uses of sensitive personal information where applicable
• Receive equal service when exercising privacy rights

Avelorne does not sell personal information for monetary consideration.

California residents may submit requests using support@avelorne.com.

23. Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under state law.

Depending on the applicable law, these rights may include:

• Access
• Correction
• Deletion
• Data portability
• Opt-out rights relating to targeted advertising
• Opt-out rights regarding qualifying sales of personal data
• Appeal rights following certain denied privacy requests

Requests may be submitted to support@avelorne.com.

24. International Visitors

Avelorne currently sells and ships products only within the United States.

However, our website may be accessible from other countries.

If you access avelorne.com from outside the United States, information may be processed or stored in the United States or other jurisdictions where our service providers operate.

Where applicable law requires safeguards for international data transfers, appropriate legal mechanisms will be used where required.

25. Children’s Privacy

Our website and products are intended for a general shopping audience and are not directed specifically to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, contact:

support@avelorne.com

We will review the request and take appropriate action where required.

26. Email Communications

We may send transactional communications necessary to complete or manage your order, including:

• Order confirmations
• Payment-related notices
• Shipping notifications
• Tracking information
• Return information
• Refund confirmations
• Customer support responses

Transactional communications are necessary for providing services you request and are separate from promotional marketing messages.

27. Marketing Communications

Where permitted, we may send promotional emails to customers who have subscribed or otherwise lawfully agreed to receive them.

You may unsubscribe from promotional communications at any time using the unsubscribe mechanism included in the message or by contacting:

support@avelorne.com

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages relating to active orders, refunds, or customer service.

28. Do Not Track Signals

Some browsers provide "Do Not Track" or similar preference signals.

Because technical and legal standards for these signals may vary, our website may not respond uniformly to every browser-based Do Not Track signal.

Where applicable law requires recognition of specific legally recognized opt-out preference signals, we will process those signals as required.

29. Third-Party Websites

Our website may contain links to third-party websites.

Once you leave avelorne.com, the privacy practices of the external website are controlled by that third party.

Avelorne is not responsible for the independent privacy practices of external websites or services that we do not control.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

30. Data Accuracy

We rely on customers to provide accurate and current information.

You should ensure that your:

• Name
• Email address
• Shipping address
• Billing information
• Contact information

are correct when placing an order.

If information related to an active order is incorrect, contact support@avelorne.com as soon as possible.

31. Fraud and Abuse Prevention

We may process information to detect and prevent:

• Unauthorized transactions
• Payment fraud
• Account misuse
• False orders
• Return abuse
• Security attacks
• Other unlawful activity

Where appropriate, we may use transaction, device, address, or payment-related indicators to protect our customers and business.

32. Legal and Regulatory Records

Certain information may be retained where required to comply with:

• Tax obligations
• Accounting requirements
• Consumer protection laws
• Financial recordkeeping requirements
• Fraud investigations
• Legal disputes
• Regulatory requirements

Legal retention requirements may prevent immediate deletion of certain transaction records even after a privacy deletion request.

33. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Privacy laws
• Our business operations
• Website technology
• Service providers
• Data practices
• Security procedures

When material changes are made, we will update the Last Updated date shown at the top of this page and provide any additional notice required by applicable law.

We encourage users to review this Privacy Policy periodically.

34. Related Policies

This Privacy Policy should be read together with other applicable policies on avelorne.com, including:

• Terms of Service
• Shipping Policy
• Return & Refund Policy
• Cookie Policy
• Payment Policy
• Cancellation or Order Change Policy

These policies provide additional information regarding how purchases and website services operate.

35. Contact Information

For questions about this Privacy Policy, personal information, cookies, privacy rights, or a privacy request, contact:

We are committed to providing clear information about how personal information is collected, used, protected, and shared when customers interact with Avelorne.